Returns & Refunds

 

At SOLMEY, customer satisfaction is our priority. If you need to return an order, you may request a return within 14 days of receiving your purchase, subject to the conditions below.

Due to the nature of our products and our commitment to maintaining the highest hygiene standards, we are unable to accept returns or issue refunds for products that have been opened, used, or are no longer in their original condition.

If your order arrives damaged or faulty, please contact us as soon as possible so we can arrange a replacement or exchange where appropriate.

Once your return has been received and inspected, we will notify you by email to confirm whether your refund has been approved and explain the next steps.



Return Eligibility


Return Window
  • Return requests must be submitted within 14 days of receiving your order.
  • Orders delivered outside the UK are not eligible for return.

To Be Eligible for a Return
  • Items must be unused, unopened, and in their original condition.
  • Include all original packaging, seals, and accessories.
  • Proof of purchase (order confirmation) is required.

Non-Returnable Items
  • Sale or discounted items (non-refundable).
  • Subscription orders.
  • Items purchased through TikTok Shop, Amazon, or any external retailer — please follow their respective return policies.
We only accept returns for products purchased directly from the SOLMEY website.



Return Costs

  • You are responsible for the cost of returning your item.
  • We recommend using a tracked delivery service, as SOLMEY cannot accept responsibility for returns lost in transit.
  • Original shipping charges are non-refundable.
  • Where applicable, return shipping costs may be deducted from your refund.



Refund Processing

After your return has been received and inspected:

  • You will receive an email confirming whether your refund has been approved.
  • Approved refunds will be processed to your original payment method.
  • Processing times vary depending on your bank or payment provider.

If you believe your refund is taking longer than expected, please contact us.



Additional Information

To help prevent fraud and misuse, SOLMEY monitors return activity. We reserve the right to refuse returns or limit future return privileges where excessive or suspicious return activity is identified.

SOLMEY also reserves the right to refuse returns that do not meet the conditions outlined in this policy.

If your order was purchased through Amazon, TikTok Shop, or another authorised retailer, please contact that retailer directly, as their returns policy will apply.



By placing an order with SOLMEY, the customer confirms they have read and agreed to this Refund Policy.