All orders are shipped using tracked delivery, and you will receive email updates throughout the process.

If you have not received your confirmation emails within 48 hours, please check your spam or junk folder before contacting us.

 

Order Processing

• Orders are processed Monday–Friday, 9am–5pm, and are typically dispatched within 1–2 business days. Orders placed after 3pm are packaged the next working day.
• Orders placed on Saturday or Sunday will be processed the following Monday or Tuesday. We do not ship on weekends or UK Bank Holidays.
• Delivery timeframes begin after your order has been dispatched.
• During peak periods (e.g., Black Friday), processing and courier delays may occur.

 

UK Delivery

Regions Included	Standard Delivery	Express Delivery	Free Shipping
UK Mainland, Northern Ireland, Channel Islands (Jersey, & Guernsey) & Isle of Man	£3.99	£4.49*	£40+

*Some geographical exclusions may apply.

A UK parcel is not considered "lost" until 21 working days have passed since dispatch. If your order has not arrived after this period, please contact us and we will will assist you.

 

International Orders

International orders are shipped using Royal Mail International Tracked.

Delivery times vary depending on the destination country. Please allow up to 30 working days from dispatch for your order to arrive.

An international parcel is not considered lost until 30 working days have passed since dispatch.

 

Customs Fees (Including Duty)

Customers are responsible for paying any applicable import duties, taxes, or customs fees for their order.

These charges are determined by your country's customs authority and are not included in the purchase price or shipping costs

If customs fees are not paid and your parcel is returned to us, any shipping charges, customs fees, or other costs incurred may be deducted from your refund.

Returned to Sender

It is your responsibility to ensure that the shipping address is complete, accurate, and up to date before placing your order.

SOLMEY cannot be held responsible for:

• Delays caused by incorrect or incomplete address information.
• Failed deliveries resulting from incorrect address details.
• Additional costs arising from address errors supplied by the customer.

Please review your delivery details carefully before completing your purchase.

Orders that are returned to us due to incorrect address information provided by the customer will not be eligible for a refund of the shipping fee.

 

Need Help?

If you have any questions regarding shipping, delivery, or returns, our customer support team will be happy to assist you. Please contact us through our website, and we'll respond as quickly as possible.

By placing an order with SOLMEY, the customer confirms they have read and agreed to this Shipping Policy.